After submitting a support request through the portal, you will receive an email acknowledgement and will continue to receive emailed ticket updates. In order to realize all of the benefits of the portal, it’s best to visit the portal to make updates or add any communication to the ticket. However, if you prefer, you can also reply to the email notification. For added convenience, you can bookmark the portal webpage in your preferred browser on all your devices, or simply click ‘Support Portal’ from Hudson’s website.
By default, all users will only have access to see their own tickets. If you require access to all tickets in your organization (and are authorized accordingly), please create a new ticket with your request and select “Account Management” from the Service drop-down to have this setup.
As of January 16th 2023, sending an email to firstname.lastname@example.org or directly to Hudson technical personnel will not create a ticket.
Because a change like this can be challenging at first, Hudson will be monitoring ticket activity and urgency during regular business hours. Your patience is very much appreciated during this transition period. If you have any questions or if you encounter any problems, please email email@example.com
or call our main line at 877-908-4040.